- Email: help@auvo.com.br — all technical contacts land here.
- Status: status.auvo.com.br for incidents and maintenance.
- Changelog: /changelog for planned changes.
- Check the status page.
- Read the error guide.
- Reproduce via curl with the token in use.
- Record
X-Request-Idand a UTC timestamp.
- Severity 1 (production down) — 1 hour during business hours (GMT-3).
- Severity 2 (degraded) — 4 hours during business hours.
- Severity 3 (general questions) — next business day.